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Step-by-step guide to getting started with RLINK pro.
Quick Answers & FAQ
How does Rlink work?
Rlink contains a state of the art GPS receiver, a 3-axis accelerometer, security system and GSM/GPRS module all built in to a compact, weatherproof unit. These components work together to detect location, movement, speed, shock, distance, battery voltage. This information is transmitted through a data cellular connection to our secure tracking server, which you can access with the free RLINK application and, RLINK Theft Tracking Map via any web browser.
Using these interfaces, you can view current as well as historical reports and interact with your vehicle. RLINK pro incorporates advanced theft prevention, GPS tracking, SMS and RLINK app push alerts with programs that allow motorcycle enthusiasts to document and share their riding experience. RLINK requires a RLINK plan, which includes a data plan service to be fully functional as a GPS/GPRS system.
The Rlink has been installed, what do I do next?
Download the RLINK app and sign up. Once you have created an account on the app, you will then want to sync the device to the application. Go to profile > Devices > and tap the “Add device +”. Complete “Add device” steps and you are done.
Note: Your Monitoring Plan# is your activation code.
How do I know my Rlink is working?
You will know your Rlink Pro is working as the map will show a motorcycle icon where your bike is, and show a battery voltage in the information box on the app. If you have just activated the device, and not ridden the bike yet, you may not see a location yet. Please allow up to 1 hour for the first location to be reported, or go take a ride.
Where can I find my tracking information?
You can access all tracked information from the RIDES section. All ride information is saved securly on our server for you to access at any time. Only save the rides you want to keep.
What happens if my motorcycle is stolen?
Report the theft to local law enforcement and share your motorcycle’s tracking information through the Rlink app:
– Go to Devices.
– Tap the Share button for your motorcycle.
– Tap Generate access link.
– Send the link to the authorities so they can view your motorcycle’s current location and assist with recovery.
The link provides access only to the current location reported by your Rlink device. Historical locations and ride data are not available through this link, and you can revoke access at any time.
For your safety, do not attempt to recover the motorcycle yourself.
How can I update my subscription?
Log into My Account where you can access all account information like your orders, active subscriptions, address, payment methods, and more.
The application says my device is banned?
If your device is saying you are banned, this most likely means that your Monitoring Plan subscription was declined, and your subscription will need to be renewed. Please login to your account at My-Account >Subscriptions> go to the subscription ID associated with the device, and tap “View”. Scroll down and tap Re-subscribe, complete the checkout and your device will be reactivated in 24 business hours (this is a manual internal process).